At Phoenix Distribution Inc., we are committed to providing high-quality wholesale products and exceptional customer service. To ensure a clear, fair, and transparent purchasing experience, please review our Refund and Return Policy carefully before placing an order.

Order Processing & Cancellation

Once an order has been placed and payment has been successfully completed, modifications may be requested within 24 hours of order confirmation. After this period, orders are final and cannot be modified or canceled under any circumstances.

We strongly encourage customers to carefully review all product details, applicable marketplace policies, and any platform-specific requirements (including Amazon ungating or compliance restrictions) prior to submitting an order.

Shipping & Returns

• Returned products must be unused and in their original condition and packaging.
• Return shipping costs for incorrect or damaged items may be covered at our sole discretion, depending on the situation and verification.
• All return shipments must be sent to the following address 17800 Castleton St City of Industry, CA 91748 United States
• Customers are responsible for all return shipping costs, which are non-refundable. If a refund is approved, return shipping fees will be deducted from the total refund amount.
• Delivery timelines for replacement or exchanged items may vary based on location and carrier performance.
• For high-value returns, we strongly recommend using a trackable shipping method and purchasing shipping insurance. Phoenix Distribution Inc. is not responsible for lost or unreceived return shipments.

Refund Policy

Phoenix Distribution Inc. issues refunds only in cases where an order cannot be fulfilled due to product unavailability or verified stock issues. Refunds are not provided without a valid and confirmed reason, and all refund requests are subject to internal review and approval.

Customers are advised to verify product details and availability before placing an order to avoid delays or inconvenience. Our objective is to maintain a transparent, fair, and reliable wholesale purchasing environment.

Delayed or Missing Refunds

If you have not yet received an approved refund, please follow the steps below:

1. Verify your bank account or payment method to confirm the refund has not already been posted.
2. Contact your credit card provider, as processing times may vary.
3. Consult your bank, as additional processing time may be required before funds are reflected.

If you have completed all of the above and still have not received your refund, please contact us at
📧 sales@phoenixdistributioninc.com for further assistance.

Sale & Discounted Items

Only regularly priced items are eligible for refunds. Sale, clearance, or discounted items are non-refundable.

Replacements & Exchanges

Replacements are offered only for defective or damaged products. If you need to request an exchange for the same item, please contact us at
📧 sales@phoenixdistributioninc.com with supporting details.